Frequently Asked Questions

Have questions that we did not answer? Don’t worry, feel free to contact us today and ask yourself!

I have a oil furnace. What do I need to do to service it and how often?

Oil furnaces need yearly servicing and cleaning in order to run smoothly. It is a good idea to clean the firebox with a brush and shopvac, replace the oil nozzle (if you don’t know the size get the brand and model of the furnace and we can find it for you), the oil filter and make sure to replace air filters at least 3-4 times a year.

If you don’t think that this is something you are capable of then please give us a call. We have a serviceman who services over 500 oil furnaces and oil boilers per year. At anytime he could be 1-3 weeks backed up during peek season.


Answered by Adam Burleson

I am installing a stainless steel, double wall chimney. What do I need to buy?

Depending on where you are installing the wood stove and how your home is configured, there are a few different ways to install your chimney system. See the Hart and Cooley TLC All-Fuel Chimney Pipe charts below to find out what fittings you will need. H&C Chimeny 2 Story Basement H&C Chimney 2 Story Main H&C Chimney Adjustable   H&C Chimney Maximum

Answered by Adam Burleson

What size wire do I need for my submersible pump?

Use the chart below to see what wire size you need based on your submersible pump size and how many total feet of wire you will be using.

 HP  and Volts   KW   14 AWG  12 AWG 10 AWG 8 AWG 6 AWG  4AWG 
1/2HP       115 Volt 0.37 100 160 250 390 620 960
1/2 HP      230 Volt 0.37 400 650 1020 1610 2510 3880
3/4 HP      230 Volt 0.55 300 480 760 1200 1870 2890
1 HP        230 Volt  0.75 250 400 630 990 1540 2380
11/2 HP    230 Volt 1.1 190 310 480 770 1200 1870
2 HP        230 Volt 1.5 150 250 390 620 970 1530
3 HP       230 Volt 2.2 120 190 300 470 750 1190
5 HP       230 Volt 3.7 XXXXXX XXXXXX 180 280 450 710
7 1/2 HP   230 Volt 5.5 XXXXXX XXXXXX XXXXXX 200 310 490
Distance in feet for submersible well pump


Answered by Adam Burleson 

How do I know what size submersible pump I need?

Use the chart below to see which pump you will need. You need to know:

  1. How high the pump needs to pump. (Total rise including rise to house from well head)
  2. How many gallons per minute the well produces.
  3. If you are using a 40/60(chart below) or a 30/50 pressure switch.
MAX Depth For Pump to Satisfy a 40/60 Pressure Switch
Horse Power Gallon Per Minute J Class Goulds F&W
1/2 HP 5 GPM 240 240 250
1/2 HP 7 GPM 160 160 180
1/2 HP 10 GPM 120 80 120
3/4 HP 5 GPM 400 340 400
3/4 HP 7 GPM 260 260 300
3/4 HP 10 GPM 200 180 250
1 HP 5 GPM 480 500 550
1 HP 7 GPM 360 380 400
1 HP 10 GPM 300 240 350
1 1/2 HP 5 GPM 700 660 800
1 1/2 HP 7 GPM 500 540 600
1 1/2 HP 10 GPM 440 380 500
2 HP 5 GPM 500 900
2 HP 7 GPM 650 820 800
2 HP 10 GPM 500 500 650
3 HP 7 GPM 900 540
3 HP 10 GPM 800 740 900
5 HP 10 GPM 1200 1200

Answered by Adam Burleson

My shower head and faucet aerators have a build-up of a white or black substance where the water comes out. Is there anything I can do other than replace them?

These build-ups are mineral deposits and are easily removed by the use of vinegar.

Answered by Kenny Burleson

My home has a well. I have noticed pink/red stain that builds up in my toilet tank and tub. What is it?

Generally when this happens it means that you have an issue with Iron in your water. Bring in a sample of water to us and we will test the waters iron and ph to see if you need a water softener installed.

Answered by Russell Carpenter

How Do I Keep My Pipes from Freezing?

Frozen pipes only occur when the temperature around the pipes gets below freezing for an extended period of time. To stop this from happening, ensure your pipes are well insulated. If your water lines are inside, this shouldn’t be a problem. However, outdoor or garage water lines may need to be wrapped in extra insulation.

Answered by Adam Burleson

Why is My Water Pressure So Low?

A sudden shift in water pressure can be the result of many problems, but the simplest to solve are often those related to the water line or shutoff valve. Check your incoming lines and the valve to make sure there isn’t a kink and the valve is open all the way. Another problem you may face is mineral deposit in old pipes.

This is common in homes that haven’t had their pipes replaced in three or more decades, and while cleaning is an option, you should also discuss the possibility of replacement with your plumber.

Answered by Adam Burleson

Why is my washing machine is making a squeaking noise?

Whirlpool Washing MachineThis is usually caused by a worn belt. It may also smell like burning rubber. Call Burleson Plumbing and Heating with your brand and model number of the washing machine and we will usually have the belt you need the next day.

Answered by Phillip Hise

How long should an appliance last?

Most appliances are good for 5-10 years of service. But mostly it comes down to user. Using the appliance in any way other than what is listed in the manual (abusing the appliance) shortens the life of an appliance. Burleson Plumbing & Heating has an appliance service technician available for any appliance repair.

Answered by Phillip Hise

Why does my front loading washing machine smell like mildew?

Most times this smell comes from the bacteria build up on the door gasket or seal. To prevent this leave the door open after uses until the gasket is dry. To help with odors in your washing machine ask a Burleson Plumbing and Heating representative for “A Fresh Cleaning Tablet”.

Answered by Phillip Hise

Have Heat Pumps performance got better than they were 20 years ago?

Yes – A conventional Heat Pump System will operate and keep you warm, even when the temperature is below 30 degrees. They are now incredibly efficient.

Answered by Jimmy Dellinger

How does a Heat Pump work?

A Heat Pump will pull heat from the air and transfer it into your system rather than burning fuel to heat your home and pull heat from your home in the same way to cool it.

Answered by Jimmy Dellinger

What is a dual fuel system?

This system allows you to use your existing oil or gas furnace (Hot Air Furnace) and install a heat pump coil with an outside heat pump unit. This will operate as a heat pump and use your furnace as an auxiliary or emergency heat source. The Heat Pump will operate approximately 90% – 95% of the time.

Answered by Jimmy Dellinger

Is there an advantage to using a programmable thermostat?

Honeywell_Wireless_Thermostat1Yes, you can save energy when you set the programmable thermostat to run less when you are not at home. However, the 1st rule is to set it and LEAVE IT! Most people will override the temperature and forget to change it back.

Answered by Jimmy Dellinger

How do I change the element, thermostat and inside of my water heater?
  1. Turn water valve OFF running to water heater.
  2. Turn breaker OFF to water heater.
  3. Hook water hose to bottom valve of heater.
  4. Drain all water out of heater.
  5. Put vinegar (or whatever US Craftmaster suggested) into heater.
  6. After you drain heater again take the two elements located behind front panels out using wrench provided.
  7. Remove thermostats and make sure to notice the way they have been wired previously.(The thermostat should have a wiring diagram)
  8. Check wiring coming from breaker to heater. (If wiring problem notify a licensed electrician)
  9. Turn on water valve and make sure the heater is completely full. (should be able to pull lever on pop valve near the top of the heater and water come out)
  10. Turn breaker back on and allow water to heat.

Answered by Adam Burleson

What are the advantages of installing a Tank-less Hot Water Heater?

Tankless water heaters offer many wonderful positives such as long-term energy savings, endless hot water, space saving and strategic placement, no risk of water damage and they produce and supply endless streams of hot water to multiple outlets simultaneously.

Tankless heaters are up to 30 percent more energy efficient than a traditional natural gas water heater and up to 50 percent more efficient than an electric water heater. They shut-off automatically when the water supply is closed, providing users with significant energy savings. Lastly, these water heaters are compact wall mounted units with a life expectancy of 20 years, whereas hot water tanks require about 16 square feet of floor space and usually last around 10 years.

Answered by Adam Burleson


How can I help to prevent sink or drain stoppages?

clean-drainFor kitchen sink drains, avoiding pouring any grease such as cooking oils down the drain as these solidify in the drains and will clog.  Frequent use of ice and cut up lemons or limes will help clean and maintain your disposal.  Avoid placing stringy vegetables such as corn or celery down the disposal.

For lavatory sinks, especially in older homes, it is best to have your drains serviced every six months to avoid any backing up especially those with A/C drain connections.  For bathroom drains, use a strainer to catch hair.  It is best to avoid using liquid drain cleaners, like Drano on a clogged drain, as the ingredients become caustic when mixed with the clog and can severely damage them.  Call a Plumber to clean the drain.

Answered by Adam Burleson