**🚨 Important Update: Office Closed Today Due to Storm Impact 🚨**
Currently we are opening for limited hours:
M-F 7:30am - 4:00pm
Sat 8:30 - Noon
Update: 10/21/24
Voicemails and Communication Issues
We want to give everyone an important update regarding our phone and communication challenges during the storm recovery. Over the nearly two weeks that our phones were down, voicemails continued to come in, filling up the system even though we didn’t have access to them at the time.
Once we got our communications back up, we found over 300 voicemails waiting for us. Some of these calls had already been taken care of by people who came into the business and filled out a work order. Others were from people who ended up calling someone else and getting their work done. However, some voicemails still need to be addressed, and we are working hard to get through them.
It has been incredibly challenging to sift through all these messages while also answering the new calls that continue to come in. On top of this, our phone system is still not working at full capacity because we don’t have the same system setup with our normal internet provider, which gave us more bandwidth.
We are actively working on all these issues, but if you need service or assistance, we strongly recommend coming into the office to speak with us and fill out a work order, as it remains the most reliable way to ensure we can get your needs addressed.
Thank you for your understanding and patience as we continue navigating these challenges.
I highly recommend placing service request through our website at this time: CLICK HERE
Update: 10/28/24
Expanded Hours and Improved Communication
As of this week, we are expanding hours to 7:30 AM - 4:00 PM Monday through Friday, aiming to return to normalcy with employee schedules and customer support. Our internet provider (Zito) is now operational, so our phones are working better. However, call volume remains high, so we ask customers to continue being patient with us.
Our service departments are implementing new texting features to keep customers updated on work order status and scheduling.
Thank you again for your understanding. We’re committed to getting back to full operation and serving you as efficiently as possible.
Let’s Do This Together,
Adam Burleson
The Burleson Plumbing & Heating Team
Locally Owned for 75 Years
With a rich legacy spanning 75 years, Burleson Plumbing and Heating stands as a cornerstone in the community. As a locally owned business, we are deeply rooted in the neighborhoods we serve, offering a level of trust and reliability that comes from generations of commitment.
Professionalism/ Customer Service
Our commitment to professionalism and exceptional customer service sets us apart. From the moment you reach out to us, expect courteous and knowledgeable professionals dedicated to addressing your needs. We prioritize your satisfaction, making every interaction with us a positive and reliable experience.
Full Service Licensed and Insured
Burleson Plumbing and Heating is your one-stop solution for comprehensive home services. Whether it's plumbing, HVAC, or electrical needs, our expert team provides full-service solutions, ensuring that your home remains comfortable, efficient, and safe year-round. We prioritize your peace of mind. We are fully licensed and insured, giving you the confidence that our services meet the highest industry standards. Our commitment to safety and professionalism is backed by the credentials that matter.
Our Values
Integrity Matters
Uphold Honor and Good Character
Demonstrate Integrity in Both Private and Public
Build Trust In All Relationships
"The integrity of the upright guides them, but the crookedness of the treacherous destroys them." ~ Proverbs 11:3
Humbly Confident
Confidence in Abilities
Be Humble Enough to Listen
Courageously Learn and Grow from Mistakes
"Whoever exalts himself will be humbled, and whoever humbles himself will be exalted." ~ Matthew 23:12
Family Oriented
More Than a Company - A Family
Treat Customers Like Family
People Are Not Numbers
"But if anyone does not provide for his relatives, and especially for members of his household, he has denied the faith and is worse than an unbeliever." ~ 1 Timothy 5:8
Customer Experience Focused
Make Each Customer Feel Like a VIP
Strive to Enhance Lives Through Service
Commit to Service Excellence
"Whatever you do, work heartily, as for the Lord and not for men." ~ Colossians 3:23
Grow or Die
Relentless Commitment to Improvement
Leadership in the Industry
Embrace and Thrive on Challenges
"The plans of the diligent lead surely to abundance, but everyone who is hasty comes only to poverty." ~ Proverbs 21:5Our Vision
Our Vision
To be the most knowledgeable and professional provider of plumbing, HVAC and electrical products and services in our community while striving to honor God in all of our relationships.
Our Mission
The driving force of our business is summed up by our mission which is five-fold
Above all, to be a Christian organization which presents a positive and strong witness.
To serve the needs of all customers with excellence. Service is our best asset!
To generate an adequate return on net worth, after paying employees a reasonable compensation.
To be the dominant distributor of products and services in the area with friendly relationships with our customers and suppliers.
To create a work environment in which employees can enjoy a family style atmosphere while pursuing personal growth.
Hours
Monday 7:30 – 5:00
Tuesday 7:30 – 5:00
Wednesday 7:30 – 5:00
Thursday 7:30 – 5:00
Friday 7:30 – 5:00
Saturday 8:30 – 12:00
Sunday Closed
NOTE: Our service men are sent out at 7:30 am Monday-Friday. On certain occasions they may be able to finish their calls before 5:30 and take more calls.This is not guaranteed. Please note that any service done on Saturday will be at an overtime rate.
Our History - Our Family
With Kenny and Adam being the second and third generation of Burlesons to step into the business we are a true family business. But the “family business” is deeper than that. We like to think of all 30+ employees as well as our great customer base as an extension of our family.
What Our Customers Are Saying
“I received nothing but excellent service from Burleson’s from the time I placed the service call to their technicians completing the job. Luke Hobart and Adam Brackeen came out and were able to fix our plumbing issue quickly and effectivity. They were very courteous and thorough in explaining our problem, something that is very much appreciated! I would 100 percent recommend Burleson Plumbing & Heating to anyone!”
“Both Austin & Jimmy were timely and thoughtful in their contact with us as we weighed the choice of repairs vs buying a new furnace system as soon as we have the payment. We appreciate Burleson’s staff, who consistently provide the best choices.”
“I couldn’t be more pleased with Burleson Plumbing and Heating. Having just recently moved to Spruce Pine I was surprised to wake up one Sunday morning and have no water. I have never had a well so I didn’t know what to do. The temperature was supposed to plummet to 21 degrees the next night so I went to Burleson first thing Monday morning. I must add here that it was Thanksgiving week and they were short staffed because some of their workers were on vacation. The office staff were very understanding, courteous and professional and assured me they would get to me as soon as they could but could not guarantee it would be that week because of the holiday. I went home prepared to tough it out for at least a week so was beyond thrilled when I saw their truck pulling into my driveway an hour later. The guys that replaced my pump were awesome. They worked efficiently in very cold and windy conditions and by the end of the day I had a new pump that will provide water for many years to come. Thank you Burleson Plumbing and Heating.”
“Excellent service today from Tim and Robert (Electrical). They were professional, focused and had no problem prioritizing our needs and did their work in a calm, efficient and competent manner. They were friendly and a pleasure to work with, and instilled confidence in their abilities. We look forward to working with them again.”
“I want to thank Steve so for coming up so promptly and handling our little dilemma with our clogged water filter as we had people staying in our cabin and no water coming out
He provided excellent service in a timely manner”
“I was very pleased with interaction with everyone on the team from start to finish. When I called for repair service Austin was concerned enough about my problem to ask good questions to help determine what I really needed. He offered a great idea to send someone who could do the repair and/or work up an estimate on a replacement system. Saved me a lot of valuable time and the cost of a service call. I am very glad he chose to send Nick the very next day. Nick seemed very knowledgable technically and found the problem right away. He was very personable and talked to me like he understood my situation as a homeowner facing a large investment decision. He did not try to talk me into a repair or purchase I wasn’t sure I really ended at this time. Very congenial with no pressure. Jim was my contact person who coordinated the whole process from estimate to installation and followup. He was prompt in returning phone calls and always patient and thorough with all my questions about the new system equipment and purchase. All these guys made the whole process as smooth and as low stress as I could hope for. Thanks to all.”
“I’ve called on Burleson for my plumbing and HVAC Repairs and they are exceptional. Their staff is extremely professional and they get the job done with quality service. They analyze the situation and make the necessary repairs.”
“Burleson Plumbing has always been great. They are honest, caring and hard working people who love their community. I have to give a shout out to Michael B. who has some of the best customer service skills I’ve seen and to top it off, he’s incredibly knowledgeable.”
“Best service I have had on anything, anytime, anywhere!! Many Thanks!!”
“Josh and Luke were very knowledgeable and quick. I liked that they called to tell me when they would be at my house.”
“Always very prompt, and does a great job for a good price. Our family have been using their service for over 30 years.”
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For the last seven years Burleson Plumbing Co. has provided my family with fast, courteous, reliable HVAC service. When the heat or air went out Austin made certain his highly skilled technicians arrived in a timely manner to correct the problem. The techs worked on my HVAC equipment. They were always clean, respectful, knowledgeable, professional, and polite. They took the time to explain the problem, offer alternatives, and ultimately fix the problem correctly. There were numerous times we could not be present while work was being done . Because of their high standards of honesty and integrity I never had security concerns about having the techs in the the house. I would highly recommend Burleson Plumbing and HVAC Co.”
“We have continuously used Burleson Plumbing for all of our plumbing needs for more than 10 years now. They are always very helpful and professional. Any time we have had a plumbing issue or needed a repair, they always make it to our house promptly and fix the problem in a timely manner. We are thankful to have this little gem in the small town of Spruce Pine!”
“First of all we have been Burleson customers for over 50 years. Anthony was able to diagnose our problem with our on demand hot water heater quickly and fix the problem. He was also able to repair a couple of faucettes for us while here. It was so nice to have a knowledgeable technician who could complete the work without having to return to the shop several times for supplies etc. He really did a great job for us.
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“Super helpful staff! They asked me about my project to make sure I had everything I needed without trying to sell me something I didn’t need.”
“Excellent trustworthy service with a family friendly atmosphere. Pretty much everything in my home came from them and I love knowing that they are just around the corner when i need them.”
“Thanks to the folks at Burleson Plumbing and Heating. We now have a new furnace in our home. It works great. It was installed in a timely manner by very knowledgeable installers for a fair price. Very well pleased.”
