Agreement Details
(This contract agreement will be printed and filled out in the store by the customer and HVAC service manager. If contract not filled out prior to work completion than servicing will be billed as time and material only.)
Burleson Plumbing & Heating Company, and ___________________________________________, hereafter referred to as customer, hereby agree that Burleson Plumbing & Heating Company will provide services as described below, located at: Address__________________________________________________________
City ________________________________________________State____________Zip__________________ In consideration of, Contract amount $__________________ on this date of _____________________.
Email: __________________________________________
Total units covered, _______________________________________________(Number)____
Equipment Info: Listed on attached page.
SECTION I. SERVICES PROVIDED UNDER AGREEMENT
• Air conditioner, furnace, and thermostat annual or bi-annual preventative maintenance service.
• Inspect all covered equipment and perform preventative maintenance services including, but not limited to:
Check system refrigerant level and operating pressures
Clean condenser and evaporator coils
Clean primary and secondary condensate drain pans
Add chlorine tablets to condensate drain pan
Replace or clean air filter per manufacturer (see Section IV for more info)
• Furnish all materials and labor required to perform maintenance service.
• Advise customer or his/her representative when equipment shut down is required for other than normal service.
• 15% off of additional systems included in the agreement. Prices listed in flier are based on one system.
• 10% discount on HVAC parts used by our HVAC Technicians within one year of the service to repair the system.
SECTION II SCHEDULING, AND APPOINTMENT DETAILS
• If customer has specific dates desired for service it is their responsibility to notify the company of this preference. We recommend scheduling at least four to six weeks in advance.
• All agreement members will receive priority service above those who do not have contract agreements. This does not apply to emergency repairs that may be needed for other customers.
• You can schedule service by calling us or by completing a “Service Request” form on our website.
• If you cannot make a previously scheduled appointment, 24-hour notice is appreciated. If we are not able to access your home for a scheduled appointment, a $50 “No-Show” fee will be charged.
• During prolonged extreme weather conditions - heat and cold spells - maintenance checks may be rescheduled to accommodate customers without heat or air conditioning.
• To alleviate any questions/concerns we ask that the homeowner be present during servicing. If the homeowner approves the maintenance to be completed without anyone at home then the homeowner must trust that Burleson Plumbing & Heating will complete work agreed upon in this document.
SECTION III PAYMENT AND ACCOUNTS
• The service agreement contract payment must be paid in full for the annual or bi-annual service before scheduling of maintenance can occur.
• The effective date of this agreement is the date of receipt of payment.
• This agreement is non-refundable, in whole or in part.
• There will be no refunds or credits for partial service. No exceptions will be made. Upgrades will be handled on a case by case basis.
• The rates for and in this agreement may be adjusted annually to reflect current costs and warranty.
• No service will be rendered under this Agreement if the customer has a past-due account with CV-HVAC.
Initial: _____
SECTION IV EXEMPTIONS, EXCLUSIONS, AND DISCLAIMERS
• Any material and labor in addition to that specified in this agreement will be furnished only on customer authorization, and will be paid for by the customer as an extra.
• Electrical lines, plumbing lines, and refrigeration lines are not covered. Air conditioner water valves, main water valves, heat recovery systems, water filters, solar systems, main circuit breakers, electrical circuit breaker panel, light bulbs, stoppages in main drain lines, and non-mechanical parts such as door gaskets are not covered.
• Extra labor needed to gain access to equipment is not covered. (Ex. Equipment installed behind a wall that must be removed)
• Work or repairs made necessary by enforcement of existing or future building codes is not covered.
• Refinishing or replacement of any walls, floors, or ceilings is not covered.
• Repairs due to rust, corrosion, electrolysis, and obsolescence are not covered.
• Air Filters: To ensure a seamless process and accurate replacement of the air filter, customers are encouraged to provide the correct filter size and type prior to the scheduled service visit. This proactive approach helps streamline the maintenance process and guarantees the right filter is available for replacement. In cases where the customer does not have the correct filter or has not provided the necessary information beforehand, our technicians will advise on the appropriate filter size/type needed and offer options for replacement during the service visit. (This excludes premium media filters or non 1” thick 30 day filters)
• Dual Fuel System: A dual fuel system refers to an HVAC setup that utilizes two different fuel sources for heating purposes, typically combining a heat pump with a gas furnace. This system is designed to maximize energy efficiency by switching between the two energy sources based on outdoor temperatures.
• Annual and Bi-annual: Annual and Bi-annual refers to systems that are recommended to be serviced either once or twice a year. For example a straight Air Conditioning unit is recommend to be serviced only once in the spring before cooling season (annual service). A bi-annual service would apply to a heat pump system or a dual fuel system where the system is to be recommended to be serviced once in the spring and once in the fall before heating season.
Location of Units: The HVAC equipment being in these types of locations may require more than an annual or bi-annual service: wood shops, garage’s, metal / welding shops, etc.
Initial: _____
DISCLAIMER
Burleson Plumbing & Heating Company will not be liable for loss or damage consequential or direct, arising from the operation or failure of the apparatus or its controls, or for work done on the equipment by others. Fires, water contamination, power failure, power surge, or acts of God are not covered by this agreement. All repairs due to the above will be done on a time and materials basis or by bid quotation upon proper authorization by the customer. This agreement may be terminated without obligation by Burleson Plumbing and Heating upon receipt of a 30 day written notice. Failure on the part of the customer to make payment when due shall relieve Burleson Plumbing & Heating Company of the entire obligation of this agreement. It is understood that all covered equipment is in proper operating condition at the time of signing this agreement, and that any intentional misrepresentation as to the condition or age of the equipment shall relieve Burleson Plumbing & Heating Company of its obligation to repair the equipment.
EFFECTIVE DATE __________________________ EXPIRATION DATE ___________________________
Submitted By: Burleson Plumbing & Heating Company HVAC Dept. burlesonplumbing@gmail.com
Signed By _______________________________________________ Date __________________
Terms of Payment:____________________
Accepted By _____________________________________ Date____________ Title ________________________